schengen-appointment.com is an independent private service. We are not affiliated with, endorsed by, or acting on behalf of any government, embassy, consulate or official appointment centre. We provide appointment assistance and guidance. We do not control official appointment availability or guarantee appointments.

Legal

Terms & Conditions

The terms on which we provide independent appointment assistance. Please read them before you pay for anything.

  • Provider: IWEBRON LIMITED
  • Company no.: 15229010
  • Last updated:

1. About these terms

These terms form the agreement between you and IWEBRON LIMITED ("we", "us", "our"), a company registered in England and Wales under number 15229010, with its registered office at 121 Burney Drive, Eagle Farm South, Wavendon, Milton Keynes, England, MK17 7BT.

They apply when you use this website, submit an enquiry, or buy appointment assistance from us. By submitting an enquiry or paying our fee, you accept these terms. If you do not accept them, please do not use the service.

2. What we are, and what we are not

We are an independent private business. We are not affiliated with, endorsed by, appointed by, or acting on behalf of any government, embassy, consulate, visa application centre or official appointment provider. We are not a law firm and we are not regulated immigration advisers.

Nothing we provide is official government advice, legal advice or immigration advice. If your circumstances require legal or regulated immigration advice, you should consult a qualified solicitor or a regulated immigration adviser.

You are always free to deal with the official process yourself, directly and without paying us anything.

3. The service we provide

Our service is information, guidance and assistance relating to Schengen visa appointments. Depending on what you ask for, it may include:

  • helping you understand which appointment route applies to your situation;
  • telling you where official appointment availability is published;
  • explaining how the official booking process works;
  • explaining what information and documents you are likely to need before booking;
  • explaining appointment requirements and next steps;
  • answering your questions about the process while your engagement is open.

We deliver the service by email unless we agree otherwise. We aim to reply to enquiries within 24 hours during our opening hours (Monday to Friday, 09:00–18:00 UK time).

4. What is not included

For the avoidance of doubt, our service does not include any of the following:

  • booking, reserving, holding or securing an appointment on your behalf;
  • creating, releasing or influencing official appointment availability;
  • submitting a visa application on your behalf;
  • attending an appointment with or instead of you;
  • speeding up, prioritising or otherwise influencing official processing times;
  • influencing or guaranteeing the outcome of any application;
  • issuing visas or making any government decision;
  • legal advice or regulated immigration advice;
  • payment of any official fee on your behalf.

You book your appointment yourself, through the relevant official provider.

5. Your responsibilities

You agree that:

  • the information you give us is accurate, complete and up to date;
  • you will tell us promptly if your circumstances change;
  • you remain responsible for your own application, appointment and travel decisions;
  • you will check important information against the official source before acting on it;
  • you will not use our service for any unlawful purpose, or to attempt to circumvent any official system, rule or restriction.

We rely on what you tell us. If the information you give us is wrong or incomplete, the guidance we give may not be right for your situation, and we are not responsible for the consequences of that.

6. Fees and payment

Our fees depend on the service you choose:

  • Appointment notification only — £25 per month for one country, or £60 per month for multiple countries. Billed monthly, cancellable at any time. Notifications are sold only for routes where appointments are released openly; where a country allocates appointments from a waiting list, we do not offer this service for that route.
  • Booking guidance — £89 per applicant, one-off. We guide you through the official booking process; you book the appointment yourself.
  • Full support (appointment and documentation) — £149 per applicant, one-off.

We confirm the exact fee to you in writing before you pay.

Our fee is separate from official fees. No part of what you pay us is a government, embassy, consulate or appointment-centre fee. Official application, appointment and service fees are set by the relevant provider and are paid by you, directly to that provider.

Fees are payable in advance unless we agree otherwise in writing. Prices shown on this website may change, but a fee we have confirmed to you in writing will not change for that engagement.

IWEBRON LIMITED is VAT registered under number GB 496259146. Where VAT applies, it will be shown on your invoice.

7. Cancellation and refunds

If you are a consumer buying at a distance, you normally have 14 days from entering into the contract to cancel and receive a refund. Because our service is usually delivered quickly, please read the important exception in our Refund Policy, which forms part of these terms and explains how the cancellation period works, what happens if you ask us to start straight away, and how to cancel.

8. No guarantee of outcome

We do not guarantee that you will obtain an appointment, a particular date or time, or a successful application. Appointment availability is controlled entirely by the relevant official provider. Application decisions are made solely by the relevant authority.

Our fee buys assistance and guidance. It does not buy an appointment and it does not buy a decision. Any timescales we mention are estimates based on general experience, not commitments.

9. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Your statutory rights as a consumer are not affected.

Subject to that:

  • we are not liable for appointment availability, official processing times, official fees, or the decisions of any authority or official provider;
  • we are not liable for losses caused by inaccurate or incomplete information you gave us;
  • we are not liable for indirect or consequential losses, including lost travel, accommodation or business costs, or loss of opportunity;
  • our total liability arising out of or in connection with an engagement is limited to the amount of the assistance fee you paid us for that engagement.

We provide our service with reasonable care and skill. We do not warrant that the website will be uninterrupted or error-free, or that information on it is complete or current — official sources always take precedence.

10. When we may decline or stop work

We may decline an enquiry, or stop work on an engagement, if:

  • we believe the request is unlawful, misleading or intended to circumvent an official process;
  • you have given us information we believe to be false;
  • the assistance requested falls outside what we can properly provide;
  • payment has not been made when due;
  • communication with you becomes abusive or threatening.

Where we stop work for a reason that is not your fault, we will refund the portion of the fee that relates to work not yet carried out.

11. Website and intellectual property

The content of this website, including text, layout, graphics and design, is owned by or licensed to IWEBRON LIMITED. You may view and print it for your own personal use. You may not copy, republish or exploit it commercially without our written permission.

The calendar illustration on our homepage is fictional. It does not depict, reproduce or represent any real booking system or official portal.

We may link to third-party websites, including official sources. We are not responsible for the content or availability of those sites.

12. Complaints

If something has gone wrong, please tell us and give us the chance to put it right. Email hello@schengen-appointment.com with your name, the details of your engagement and what you would like us to do.

We aim to acknowledge complaints within 5 working days and to give a full response within 20 working days. If we cannot meet that timescale, we will tell you why and when you can expect a response.

13. General and governing law

These terms, together with our Privacy Policy, Refund Policy and Disclaimer, are the whole agreement between us about the service.

We may update these terms. The version published on this page at the time you buy is the version that applies to that purchase.

If any provision is found to be unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it.

You may not transfer your rights under these terms without our written consent.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may bring proceedings in your own jurisdiction.

Registered office
121 Burney Drive, Eagle Farm South, Wavendon, Milton Keynes, England, MK17 7BT