Legal
Privacy Policy
How we handle the personal information you share with us, and the rights you have over it under UK data protection law.
1. Who we are
schengen-appointment.com is operated by IWEBRON LIMITED, a company registered in England and Wales. For the purposes of UK data protection law, IWEBRON LIMITED is the data controller for personal data submitted through this website.
- Legal business name
- IWEBRON LIMITED
- Company number
- 15229010
- Registered office
- 121 Burney Drive, Eagle Farm South, Wavendon, Milton Keynes, England, MK17 7BT
- ICO registration
- ZC073418
- Data protection contact
- hello@schengen-appointment.com
We are an independent private business. We are not a government body, embassy, consulate or official appointment centre, and we do not receive personal data from, or send it to, any such body on your behalf unless you specifically ask us to and we agree in writing.
2. What personal data we collect
We collect only what we need in order to answer your enquiry and provide the assistance you ask for.
Information you give us
When you complete the enquiry form or the contact form, or email or telephone us, we may collect:
- your destination country and intended application location;
- the appointment type and timeframe you are interested in;
- your citizenship;
- your email address;
- any additional information you choose to include in the free-text field or in correspondence with us, such as travel dates or the number of applicants.
Please do not send us documents or sensitive details you have not been asked for. We do not need passport scans, biometric data, financial statements, medical information or details of criminal convictions in order to answer an enquiry. If you send such material without being asked, we will delete it and tell you that we have.
Information you enter before you submit
Our enquiry form saves what you enter as you go, before you press the final button. If you fill in your destination, name and a way of contacting you and then leave without finishing, we will still hold what you entered, and we may use it to follow up your enquiry.
Alongside this we keep a short record of how the form was used in that visit: which destination or service you chose, which fields you completed, and the time of each. It covers the enquiry form only. It does not record your typing keystroke by keystroke, it does not record anything from other parts of this website, and it does not follow you to other websites.
If you would rather we did not hold this, email us and we will delete it — see your rights below.
Information collected automatically
Our web server keeps standard access logs. These record the IP address making the request, the date and time, the page requested, the HTTP response code and the browser user-agent string. These logs exist to keep the site running securely and are not used to build a profile of you.
We also record the IP address used to submit or begin an enquiry, and work out an approximate location from it (typically country, and sometimes region or town). That is done on our own server using a locally held database — your IP address is not sent to any third-party location service. The result is approximate and is often wrong at town level; we use it only as background context when responding to enquiries and to spot abuse of the form.
3. Why we use it
We use personal data to:
- respond to your enquiry and explain the appointment options relevant to your situation;
- follow up an enquiry that was started but not completed, where you gave us a way to reach you;
- provide the appointment assistance services you have asked for;
- deal with questions, complaints or refund requests;
- keep records required for tax, accounting and other legal obligations;
- maintain the security and integrity of our website.
We do not sell personal data. We do not share it with advertisers or data brokers, and we do not use it to send marketing unless you have separately asked to receive it.
4. Our legal basis for processing
Under UK GDPR we must have a lawful basis for each use of your data. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry | Consent, and steps taken at your request before entering into a contract |
| Provide assistance you have paid for | Performance of a contract |
| Keep accounting and tax records | Legal obligation |
| Follow up an unfinished enquiry | Legitimate interests — responding to someone who approached us and left contact details |
| Record how the enquiry form was used | Legitimate interests — answering enquiries accurately and preventing abuse of the form |
| Approximate location from IP address | Legitimate interests — context for the enquiry and fraud prevention |
| Keep the website secure | Legitimate interests — operating a safe service |
| Handle complaints or disputes | Legitimate interests — defending our legal position |
Where we rely on consent, you can withdraw it at any time by emailing us. Withdrawing consent does not affect processing carried out before you withdrew it.
Where we rely on legitimate interests, we have considered whether our interest is outweighed by your rights. You can object to any of it at any time and we will stop unless we have compelling grounds not to — in practice, for an unfinished enquiry, we will simply delete it. Just email us.
6. How long we keep it
| Data | Kept for |
|---|---|
| Enquiries that do not become customers | 12 months from last contact, then deleted |
| Enquiries started but never completed | 12 months from the last activity, then deleted |
| Record of how the form was used | 90 days, then deleted automatically |
| Customer correspondence and service records | 6 years from the end of the engagement |
| Invoices and accounting records | 6 years, as required by UK tax law |
| Website server logs | Up to 12 months |
You can ask us to delete your data sooner — see your rights below. We may need to keep limited records where the law requires it.
7. Your rights
Under UK GDPR you have the right to:
- Access — ask for a copy of the personal data we hold about you.
- Rectification — ask us to correct data that is wrong or incomplete.
- Erasure — ask us to delete your data, where we have no continuing lawful reason to keep it.
- Restriction — ask us to pause processing while a concern is resolved.
- Objection — object to processing carried out under legitimate interests.
- Portability — receive data you gave us in a structured, machine-readable format.
- Withdraw consent — at any time, where consent is our basis.
To exercise any of these, email hello@schengen-appointment.com. We will respond within one month. There is no charge, though we may ask you to confirm your identity first so that we do not disclose your data to someone else.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk (opens in a new tab), or by calling 0303 123 1113. We would appreciate the chance to put things right first.
8. Security
This website is served over HTTPS, so information you submit is encrypted in transit. Access to enquiry data is limited to people within our business who need it to do their job. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we take reasonable technical and organisational measures to protect your information.
10. International transfers
Some of our service providers are based outside the UK. Where personal data is transferred outside the UK, we rely on the safeguards permitted under UK data protection law, such as UK adequacy regulations or the International Data Transfer Agreement. You can ask us for details of the safeguards applying to a particular transfer.
11. Children
This service is intended for adults. We do not knowingly collect data directly from children under 16. Where an enquiry concerns a child travelling as part of a family application, we expect a parent or guardian to make the enquiry and to provide only what is necessary.
12. Changes to this policy and how to contact us
We may update this policy from time to time. The version published on this page is the one that applies, and the "last updated" date at the top of the page shows when it last changed.
- Phone
- +44 118 230 1117
- Opening hours
- Monday–Friday, 09:00–18:00 UK time
- Post
- IWEBRON LIMITED, 121 Burney Drive, Eagle Farm South, Wavendon, Milton Keynes, England, MK17 7BT
Related pages: Terms & Conditions · Disclaimer · Refund Policy